CONTACT US

Call us: +31 6 81846742

Reach us by email at: support@evaandbelle.com

Our Customer Service is available Monday to Friday, 9:00 AM – 5:00 PM (CET/CEST). Our team aims to respond to all inquiries within 24 hours on business days.

Eva & Belle is based in the Netherlands

Oranjerivierdreef 26, 3564 BE, Utrecht, The Netherlands

Chamber of Commerce (KvK): 93177895

VAT Number: NL005003191B15

FREQUENTLY ASKED QUESTIONS

Do You Offer Free Shipping?

Yes! We offer free shipping on all orders. There are no additional shipping charges, so the price you see is the price you pay.

How Long Does Shipping Take?

We offer free shipping on all orders.

Orders are processed within 1–2 business days (orders placed after 11:00 PM CET/CEST are processed on the next business day). Once shipped, delivery usually takes 6–8 business days, so your order arrives within 7–10 business days in total.

Do The Pieces Run True To Size?

Most of our pieces fit true to size. You’ll find fit notes in the Sizing & Fit section of every product description.

If you’re between sizes, choose the larger size for a more relaxed fit or for layering over knitwear. Still unsure? Email us at support@evaandbelle.com and we’ll gladly help you find your size.

Are The Jackets Lined And Warm Enough For Winter?

Our coats and jackets are made to keep you warm and comfortable through autumn and winter. Many of our styles are fully lined for extra warmth and a smooth finish, so they slip on easily over your favourite knitwear. Faux fur and teddy pieces are soft and cosy on their own, while lighter styles like bombers and faux suede jackets are perfect for layering on milder days.

What Payment Methods Do You Accept?

You can pay securely with Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay and Klarna. All payments go through a secure, encrypted checkout.

How Do I Return An Item?

You have 30 days from the day you receive your order to return an item. Items must be unworn and unused, with the original tags attached.

Email us at support@evaandbelle.com with your order number and the reason for your return, and our team will send you the return instructions. Return shipping costs are paid by the customer, unless the item is defective, damaged or incorrect. Your refund is processed within 10 business days after we have received and inspected your return.

How Quickly Do You Respond to Emails?

Our Customer Service is available Monday to Friday, 9:00 AM – 5:00 PM (CET/CEST). Our team aims to respond to all inquiries within 24 hours on business days.