OVERVIEW
At Eva & Belle, we are committed to providing our customers with high-quality products and an exceptional shopping experience. We understand that there may be occasions when you need to return an item. This policy outlines the conditions under which returns and refunds are accepted and the responsibilities of the customer.
ELIGIBILITY FOR RETURNS
- Time Frame: Items must be returned within 30 days from the date of delivery.
- Condition: Items must be in their original, unused condition, with all tags and packaging intact.
- Non-Returnable Items: Certain items are not eligible for return, including:
- Perishable goods (e.g., food, flowers)
- Personalized or custom-made items
- Intimate or sanitary goods (e.g., underwear, swimwear)
- Gift cards
- Downloadable software products
HOW TO INITIATE A RETURN
1. Contact Customer Service: Email our customer service team at info@evaandbelle.com with your order number and reason for return.
2. Approval: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
3. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
REFUNDS
- Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed back to your original method of payment within 7-10 business days.
- Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as items not in their original condition, damaged, or missing parts not due to our error.
EXCHANGES
If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. The cost of return shipping for exchanges is also the customer's responsibility.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us immediately at info@evaandbelle.com with your order number and a photo of the item. We will provide further instructions and cover the return shipping cost for damaged or defective items.
RETURN SHIPPING COST
Customers are responsible for paying their own return shipping costs. Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included.
CONTACT US
If you have any questions about our return and refund policy, please contact us at info@evaandbelle.com.
Thank you for shopping with Eva & Belle!